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Refund policy

Last updated: 26 September 2026

The rules on withdrawal and returns depend on who is buying: a business with a VAT number or a private consumer. The Italian Consumer Code protects only the consumer, that is, the natural person who buys for purposes outside their professional activity (art. 3 of the Consumer Code).

Purchases with a VAT number

The right of withdrawal provided by the Consumer Code does not apply to business purchases. The warranty against defects in the goods sold provided by the Italian Civil Code still applies (arts. 1490-1495 of the Civil Code): the defect must be reported within 8 days of its discovery, and the claim is time-barred one year after delivery (art. 1495 of the Civil Code).

To report a defective or non-conforming product, write to support@stagionelloservice.it with your order number and photos: we will check and replace or refund the product.

Purchases as a private consumer

You have 14 days from delivery to withdraw from the contract, without giving any reason (art. 52 of the Consumer Code). To withdraw, write to support@stagionelloservice.it with your order number and the products you want to return (art. 54).

Functional blends, semi-finished goods, flavourings, spices and ingredients

These are food products in sealed packaging. They can be returned only with the packaging intact and sealed. Packaging opened after delivery cannot be returned, for reasons of hygiene and health protection (art. 59, paragraph 1, letter e, of the Consumer Code).

Spare parts, accessories, sanitisers and degreasers

They must be returned undamaged, complete and in their original packaging. You may handle the product only as much as needed to establish its nature and characteristics: if a spare part has been fitted or used beyond this limit, we may deduct the reduction in value from the refund (art. 57, paragraph 2). Products made to measure or clearly personalised are excluded from withdrawal (art. 59, paragraph 1, letter c).

Technical and technological support services

For services booked on the site you have 14 days from the booking to withdraw. If you ask for the service to start before this period ends and the service is performed in full, withdrawal is no longer possible (art. 59, paragraph 1, letter a).

Return and refund

  • Send the products back within 14 days of your notice of withdrawal to the address we give you. The direct costs of returning them are at your expense (art. 57, paragraph 1).
  • We refund you within 14 days of your notice of withdrawal, including the cost of the order's standard shipping, using the same payment method you used (art. 56, paragraph 1).
  • We may withhold the refund until we receive the products or until you show that you have sent them (art. 56, paragraph 3).

Products delivered damaged or wrong

If the parcel arrives damaged or contains a product different from the one ordered, write to us within 48 hours of delivery at support@stagionelloservice.it, with your order number and photos of the parcel and its contents: we will replace the product at no cost to you. For the consumer, the 24-month legal guarantee of conformity applies in any case (arts. 128 et seq. of the Consumer Code).

Legal references