Book your phone support session with a specialised technician now
Choose the time that suits you and book phone support with a specialised technician. We will analyse the problem found on your device and guide you through the diagnosis, providing, where possible, an assisted solution directly over the phone.
If necessary, during the call we will define the most suitable support path: remote technical support through IoT 4.0 remote management systems, or the scheduling of a service call at your premises.
Duration: 30 minutes · Cost: €45
Includes: technical diagnosis, phone support, identification of a possible solution and planning of any service call.
Phone support is a paid service. When booking, enter your billing details, including your VAT number, so that we can issue the invoice.
Talk to a specialised technician right away
Book phone support
Talk to a specialised technician for support on the operation, diagnostics and maintenance of your Stagionello® device. During the call you can identify the origin of the problem, receive a possible assisted solution and, if necessary, schedule a technical service call remotely or at your premises.
A single point of reference for installation, testing, routine and extraordinary maintenance, remote support through IoT 4.0 remote management systems and technical service calls at your device.
Technical support
Book a service call using the booking button at the top of the page: the Stagionello® Service technical department receives your request and gets back to you to diagnose your Stagionello®, Affinacheese or Dry Age Control device.
Before you start: have to hand the serial number shown on the appliance's rating plate and any alarm code displayed on the screen or received through Remote diagnostics. These are the details that make it possible to identify the machine and frame the problem without having to call you back to ask for them.
For urgent matters you can contact the technical department directly using the details at the bottom of the page.